FAQ

How long does shipping take in Canada?

        Most orders arrive within 5–10 business days. We ship from our Canadian warehouse, so there are no customs delays or surprise fees.
        Is the grooming vacuum safe for cats?

        Yes. The motor runs at a low noise level specifically designed not to startle cats or small dogs. We recommend introducing it gradually — let your pet sniff it first before switching it on.
        What if my pet hates being groomed?

        Our tools are designed to make grooming faster and gentler. Start with short sessions and use treats to create a positive association. Most pets warm up within a few uses.
        Can I use the grooming vacuum on long-haired breeds?

        Absolutely. The suction level is adjustable, so it works on everything from short-coated dogs to thick-coated breeds like Huskies or Maine Coons.
        What is your return policy?

        We offer a 30-day return policy on all unused items in original packaging. If a product arrives damaged or defective, we'll replace it at no cost to you.
        Do you offer free shipping?

        Yes — free standard shipping on all Canadian orders over $50.
        How do I track my order?

        You'll receive a tracking number by email once your order ships. You can also log into your account at paweaseshop.ca to check your order status anytime.
        Are your products tested on animals?

        Our grooming tools are designed for use on pets and are tested by pet owners — never in laboratory conditions that cause harm or distress to animals.